Privacy Policy

Introduction

Welcome to Vylondria's Privacy Policy. We are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our functional training services, or engage with our fitness programs.

This Privacy Policy applies to:

• Our website (vylondria.shop)
• Functional training programs and services
• Fitness consultations and assessments
• Email communications and newsletters
• Social media interactions
• In-person training sessions

1. Information We Collect

1.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Register for our functional training programs
• Fill out contact forms or consultation requests
• Subscribe to our newsletter or training tips
• Create an account on our platform
• Participate in fitness assessments
• Communicate with us via email or phone

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• IP address and general location information
• Browser type and version
• Operating system and device information
• Website usage data and navigation patterns
• Referring website information
• Time and date of visits

2. How We Use Your Information

We use the information we collect for various legitimate business purposes, including:

2.1 Service Delivery

• Designing personalized functional training programs
• Providing strength, speed, and coordination development guidance
• Conducting fitness assessments and progress tracking
• Scheduling training sessions and consultations
• Delivering educational content about functional movement

2.2 Communication

• Responding to your inquiries and support requests
• Sending training program updates and modifications
• Providing exercise technique corrections and feedback
• Sharing relevant fitness tips and educational content
• Notifying you about new services or program enhancements

2.3 Service Improvement

• Analyzing website usage to improve user experience
• Developing new functional training methodologies
• Enhancing our training program effectiveness
• Conducting research on movement patterns and performance
• Testing new features and service offerings

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and analyze usage patterns.

3.1 Types of Cookies We Use

3.2 Managing Cookies

You can control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality and your user experience. Most browsers allow you to:

• View and delete cookies
• Block cookies from specific websites
• Block all cookies
• Delete all cookies when closing the browser

4. Third-Party Services and Integrations

We work with trusted third-party service providers to deliver our functional training services effectively. These providers have access to your information only to perform specific tasks on our behalf.

4.1 Service Categories

• Payment Processing: Secure handling of payment transactions
• Email Services: Newsletter delivery and communication management
• Analytics Providers: Website performance and user behavior analysis
• Cloud Storage: Secure data storage and backup services
• Communication Tools: Video conferencing for online consultations
• Social Media Platforms: Content sharing and community engagement

4.2 External Links

Our website may contain links to external websites, including:

• Educational resources about functional training
• Research studies on exercise science
• Equipment supplier websites
• Professional association sites

5. Data Protection and Security

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5.1 Security Measures

• SSL encryption for all data transmissions
• Regular security assessments and updates
• Access controls and staff training on data protection
• Secure cloud storage with backup redundancy
• Regular monitoring for security threats
• Incident response procedures for data breaches

5.2 Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing functional training services
• Maintain training program records and progress tracking
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

6. Your Privacy Rights

You have several rights regarding your personal information. We are committed to honoring these rights in accordance with applicable privacy laws.

6.1 Your Rights Include

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information in certain circumstances
• Portability: Request transfer of your data to another service provider
• Restriction: Request limitation of processing in specific situations
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw previously given consent for data processing

6.2 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days and may require identity verification to protect your information.

7. International Data Transfers

As a New Zealand-based company, we primarily store and process your information within New Zealand. However, some of our service providers may be located in other countries, including:

• United States (cloud storage and analytics services)
• European Union (email marketing services)
• Australia (payment processing services)

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data, including standard contractual clauses and adequacy decisions.

8. Children's Privacy

Our functional training services are designed for adults and individuals over 16 years of age. We do not knowingly collect personal information from children under 16 without appropriate parental consent.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email if the changes are significant
• Post a notice on our website highlighting the changes
• Provide a clear summary of key changes

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us:

For general inquiries about our functional training services, please use our main contact form on the website or call our main number.

11. Privacy Complaints

If you believe we have not handled your personal information in accordance with this Privacy Policy or applicable privacy laws, you have the right to file a complaint.

Internal Complaint Process

1. Contact our Privacy Team using the information above
2. Provide details of your concern and desired resolution
3. We will investigate and respond within 30 days
4. If unsatisfied, you may escalate to external authorities

External Complaints

You also have the right to lodge a complaint with:

• New Zealand Privacy Commissioner (privacy.org.nz)
• Relevant supervisory authorities in your jurisdiction
• Consumer protection agencies

12. Definitions

For clarity, the following terms used in this Privacy Policy have these meanings:

• Functional Training: Exercise programs designed to improve movement patterns, strength, speed, and coordination for daily activities and athletic performance
• Personal Information: Any information that can identify you as an individual
• Processing: Any operation performed on personal information, including collection, storage, use, and deletion
• Service Provider: Third-party companies that process personal information on our behalf
• We/Us/Our: Vylondria and our authorized representatives
• You/Your: The individual using our services or visiting our website